Cancellation policy
1. Timeframe: Establish a timeframe within which customers can cancel their order. This should give you enough time to adjust your inventory and avoid food waste. For instance, you could allow cancellations up to 30 minutes after the order has been placed.
2. Refunds: Decide on whether or not you will provide a full refund for cancelled orders. If so, outline the conditions for refunds, such as the customer must cancel within the designated timeframe.
3. Partial Refunds: Alternatively, you may choose to offer a partial refund for cancelled orders. This can help you recoup some of the costs associated with preparing the food. Specify the percentage of the total order amount that you will refund.
4. Fees: Consider imposing a cancellation fee to discourage customers from cancelling their orders frequently. This fee should be reasonable and clearly communicated to customers before they place their order.
5. Communication: Make sure that customers are aware of your cancellation policy before they place their order. You can include this information on your website, app, or any other channels where customers can order from you.
6. Cancellation before shipping: If you wish to cancel an order before it has been shipped, please contact our customer support team as soon as possible. We will do our best to cancel your order and issue a refund if possible. However, if the order has already been processed and shipped, we cannot cancel it.
7. Cancellation after shipping: If you wish to cancel an order after it has been shipped, you may return the product to us for a refund. Please note that you will be responsible for the return shipping costs, and the product must be returned in its original condition.
8. Refund policy: We offer refunds for cancelled orders and returns, provided that the product is returned in its original condition. Refunds will be processed within [number of days] of receiving the returned product.
9. Exceptions: Some products may not be eligible for cancellation or return, such as personalized or customized items. Please check the product description before placing your order.
10. Changes to orders: If you wish to make changes to your order after it has been placed, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made after an order has been processed.
11. Refunds will only be issued for orders that were paid for but not delivered or if the food delivered is damaged, spoiled, or incorrect.
12. To request a refund, customers must contact our customer service within 24 hours of receiving their order. Customers may be required to provide photos or other evidence to support their claim.
13. Refunds will be processed within 3-5 business days of the request being received and approved.
14. If the refund is approved, the amount will be credited back to the original payment method used for the order.
15. If the refund is not approved, the customer will be notified and provided with an explanation of the decision.
16. We reserve the right to refuse refunds for orders that were delivered according to the customer's original instructions.
17. Our refund policy may be subject to change without prior notice.
